Work Order

A work order (or variation order / change order) is a formal written instruction that authorises a contractor to carry out work outside the original agreed contract scope, at a defined cost and against an agreed timeline impact. It is the mechanism through which scope changes — client-initiated or arising from unforeseen site conditions — are formally managed.

In Indian office fit-out, undocumented verbal instructions are a frequent source of disputes at project close: the client believes the work was included in the contract; the contractor insists it was extra. A disciplined work order process — every change in writing, costed before work begins, signed by both parties — eliminates this ambiguity. On a fixed-price contract, the number of work orders is a direct measure of how well the original scope was defined. Fewer than five work orders on a 10,000 sq ft fit-out is achievable with thorough upfront design and a detailed BOQ.

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