If something is paid for and not delivered, here’s how we make it right.
A plain-English description of when refunds apply, how they are calculated, and how to raise a dispute against a Vektor Spaces contract.
Overview
Vektor Spaces is a Design & Build studio. Our work is delivered under signed contracts with named milestones and stage-wise payments. This policy describes how we handle refunds in the limited cases where work has been paid for but not started, or has been started and then cancelled before completion.
Design-stage retainer
A design-stage retainer covers concept design, layouts, 3D validation, BOQ preparation, and the writing of the fixed-price contract. If you cancel before any design work has started, the retainer is fully refundable. Once design has started, refunds are pro-rated against work delivered.
Execution stage
Once the fixed-price execution contract is signed, payments are tied to named milestones (site mobilisation, MEP completion, joinery, finishes, handover). Each milestone is invoiced after completion is verified against the project plan. Refunds against completed milestones are not available, except where Vektor Spaces fails to meet a documented milestone — in which case the contract specifies the remedy (typically rework, credit note, or pro-rated refund as negotiated).
Client-initiated cancellations
If you cancel an active execution contract, you remain liable for work completed and committed (e.g., long-lead items already ordered). We will issue a final reconciliation statement within 15 working days showing work completed, materials ordered, and any refund due.
Disputes
If you have a refund concern, please contact hello@vektorspaces.com. Our standard goal is to acknowledge within two working days and to issue a written response within 10. Unresolved disputes may be escalated as per the dispute-resolution clause in your signed contract.
